Tier Loose Seating Maintenance Instructions 11
Maintenance Instructions
The Tier chairs are designed and built for years of reliable service. The durability and beauty of the chair will however, be
greatly enhanced with proper care and inspection, as described below. Each project will be provided with an Operations
and Maintenance (O&M) Manual which will describe in detail the maintenance measures to be taken by onsite personnel.
For more information on the care of the veneer and fabric components of your product, please refer to the Finishes
section of the Theatre Solutions binder.
Preventative Maintenance
Inspection and Cleaning
In the first year after the original installation, it is recommended that the chairs be inspected regularly to insure that all
joints are tight and have maintained structural integrity. After the first year, this inspection interval can become
longer, but should never exceed 6 months.
Periodic Readjustment
There should not be any routine need for readjustment.
Corrective Maintenance
The Tier chair has been designed and tested to achieve optimum performance and durability. In general, onsite
maintenance personnel can provide the appropriate service to correct problems if they have the necessary spare
parts and installation instructions.
Troubleshooting
In the event that a problem with the performance or finish of the chair occurs, it is often possible for immediate on-site
remedies. TSI recommends that any loose component should be inspected for any visible evidence of breakage. If
evidence is found, the part should be immediately replaced.
Obtaining Replacement Parts
A complete list of spare parts provided with the original installation is included in the O&M Manual. If any additional
parts are required, simply contact Theatre Solutions and refer to the appropriate part number or the description listed
in a drawing depicting the component.
Service Calls
For service work which cannot be executed by building user, contact Theatre Solutions and we will assist in arranging
for a visit by qualified technicians.
Shipping Back to Theatre Solutions
Prior to returning any component part(s) to Theatre Solutions, please contact us by phone or fax for instructions on
packaging and shipment method.
(5 pages)
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